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6 Key Learnings from the 2012 Most Memorable New Product Launch Survey

Our EVP Julie Hall teamed up with Chief Behavioral Scientist of Sentient Decision Science Aaron Reid to share the results of the 2012 Most Memorable New Product Launch survey in a Google+ Hangout On Air. Since 2001, SA and Sentient Decision Science have conducted the survey to learn which product launches make lasting impressions with consumers and find key trend data on which marketing tactics are the most influential, where consumers are learning about new products and what product attributes are the most desirable. Here are some of the key takeaways from the hangout:

1. Avoid launching a new product during an election year: Sixty-seven percent (67%) of consumers surveyed could not recall a single new product launched in 2012. This is the second lowest recall rate of the decade, trumped only by the 69% unable to recall a new product launch in 2008—another election year. Repeated low recall rates during election years suggests that it is harder for brands to break through the proliferation of political ad clutter to gain consumer attention.

2. Political ads push new product ads from consumers minds: Respondents said that four out of the last ten commercials they could remember contained political messages. This shows that in an election year, consumers are less likely to recall new product ads, either because there are simply more political ads, or that the political ads make more of a lasting impression.

3. Domestically-made products are more popular than ever: “Made in The USA” was cited by 62% of consumers as influencing their purchasing decision, a five percent increase from two years ago.  “Made Locally” experienced a similar boost in influence, with 52% of respondents influenced by it, up from 48% in 2011 and 46% in 2010. MMNPL data from the past decade shows that attributes such as “Made in the USA”  spike in influence during presidential election years.

4. Amazon Kindle Fire still hot after nearly a year: Amazon’s Kindle Fire topped the Most Memorable New Product Launches list with 30% of surveyed consumers remembering the launch. Other products that made the top ten were Taco Bell's Doritos Locos Taco (#2, 18.8%), Tide Pods (#3, 15.6%), Pepsi Next (#4, 13%), Samsung Galaxy Note (#5, 11.7%), the all-new iPod Nano (#6, 10.6%), Nintendo's Wii U (#7, 8.2%), Taco Bell Cantina Bowl (#8, 7.1%), Duncan Hines Frosting Creations (#9, 5.7%), and McDonadl's Chicken McBites (#10, 4.9%).

5. Young & healthy at heart: Millenials are more concerned about product attributes such as high fructose corn syrup, trans fat, organic and low soidum than any other age bracket.

6. Dads are the new moms: More men are making household purchasing decisions than ever with 49% of  male respondents identifying themselves as the decision-makers. And increase of nearly ten percent since 2009.

To find out other key trends that emerged from our survey data, watch the video below. To download the 2012 MMNPL Data deck, click here.

 

Join us tomorrow for the 2012 Most Memorable New Product Launch Webinar!

 

Register FREE ($60 value) with shareable code: 2012TopTen 

It's never been more difficult to launch a new product. Consumers are more fragmented than ever.  With 40,000 products launched each year, how can marketers make sure their launch will stand out?Join us in this Google+ Hangout with brand experts from the 11^th Annual Most Memorable New Product Launches who will share how they leveraged earned, owned and paid media spend to create a launch that captivated consumers and led to incredible sales. Launch Expert and Author, Julie Hall, Behavioral Research Expert Aaron Reid, and moderator the Founder of The CMO Club Pete Krainik and brand representatives from Taco Bell, Pepsi, and McDonald's will talk about the 2012 Most memorable new Product Launch findings, like:

• How "Men Are The New Women' on Madison Avenue
• Why "Made in the USA" is more important than ever
• How social media may not be considered "earned media" anymore
• Don't launch your new product in an election year, and
• A look back on the best launches of the past decade what marketers can learn from them

USA Today Announces the Top Five Most Memorable New Products of 2012

 

Yesterday, USA Today featured the results of the 2012 Most Memorable New Product Launch (MMNPL) survey in a snapshot on the front page of the Money section. The snapshot announced the top five most memorable new products of 2012 according to our  survey. Amazon's Kindle Fire topped the list with a surprising 30% of respondents remembering the product launch, even though it had been almost a year since the Kindle Fire first hit the market. Taco Bell's comeback was solidified by the Doritos Locos Taco coming in at the number two spot, followed by Tide Pods, a launch whose huge marketing budget clearly made and impression on consumers. Pepsi Next, the reduced calorie soda, and the Samsung Galaxy Note smartphone rounded out the top five, showing that soda can still compete with big tech products when it comes to making a connection with consumers. Stay tuned for the release of the full results of the 2012 MMNPL survey, including key consumer purchasing behavior insights.

Launch Expert Julie Hall Adds 5th “P” – Participation – to the Classic 4 P’s of Marketing

The Holmes Report featured an op-ed by Schneider Associates’ EVP and Launch Expert Julie Hall about how social media is changing the way we launch new products. 

Hall and Schneider Associates introduced the Most Memorable New Product Launch (MMNPL) Survey in 2002, and since then, the poll has surveyed thousands of consumers about the most memorable product launches each year, analyzed media consumption and purchasing habits, and predicted trends based on the results. 

Hall highlighted one significant change in this year’s MMNPL findings: “Facebook was nowhere near the top 10 sources of information about new products – and in the span of one year, it became the third most used source of information on new product launches, jumping from 17% to 40%. And this is just Facebook.”

Based on this and other findings, Hall coined the fifth P in the product marketer’s arsenal – Participation (the original four: product, price, promotion and place). Hall insists that consumers can be engaged by “Relationship Marketing,” which allows them to interact more closely with brands and products they love. Going forward, campaigns must consist of a blend of participatory marketing through various sources of old and new, traditional and social media marketing techniques in order to succeed.

Read the full article here.

If you would like help planning your next launch, contact us at launch@schneiderpr.com or on Twitter @SchneiderPR.

Pre-Launching Products with Consumer Integration - Why Putting Your Customer Front and Center is a 2012 Imperative

By Julie Hall and Joan Schneider

Launching a new product or service in the age of social media isn’t easy. 

As product launch specialists, we know that now it’s harder than ever to get your customer’s attention, and their dollars.  Bust as more people embrace social media, brands have an opportunity to deepen customer relationships, drive loyalty and increase purchases.  Extending relationships with and among customers is the new norm.  It’s time to explore collaborative marketing and messaging with customers-and brands working together to find the right words and action to motivate customers to try and buy new products.

Consumer integration in action

Several brands are using customer integration in developing new services and products.  New Balance customers helped design their Minimus running shoe line.  Baskin-Robbins crowdsourced the creation of a new ice cream flavor.  Mountain Dew’s Dewmocracy campaign called on customers to advocate and gather votes for their favorite discontinued flavors.

Getting engaged

By involving customers before making product development and management decisions, brands can acquire new customers and get existing customers excited before product even hits the shelf, leading to robust initial sales.  What’s better than that?

The State-Gate Solution

Brand managers can profit from adapting Dr. Robert Cooper’s State-Gate approach to developing new products and initiatives by incorporating customer input:

In the Preliminary Investigation phase, consider and identify what your customers really need.  Why do they choose your products and brand over others?  What would they change?

For the Detailed Investigation phase, consider starting a beta program to test your product or services with a few core customers, secure feedback and use their input to refine your product.

The Development phase provides the opportunity to craft your message with input from customers.  What are they saying about your brand, product or service?  What do they want to hear?

In the Testing and Validation phase, introduce the redesigned product to the customers who provided feedback.

During the Manufacturing Production phase, provide your employees with the training and tools they need to become ambassadors for the launch.

In the Market Launch phase, involve the customers with whom you initially recruited to create the launch marketing strategy.

 

To learn more about cutting edge public relations tactics and trends from our PR agency partners around the world, download our free eBook from WorldCom Public Relations Group.

If you would like help planning your next launch, contact us at launch@schneiderpr.com or on Twitter @SchneiderPR.

 

SXSW is a Hotbed of Digital Innovation & Food Product Flavor Experiences

  

At this year’s SXSW 2012 event, brand names vied for exposure in a space teeming with messages and activity, with everything of course being shared in existing and new social media platforms. For more about what’s hot in the digital world and being launched and experienced by the 20,000 visitors to SXSW, be sure to watch the following videos with Launch Expert Julie Hall of Schneider Associates and our on-site correspondent, Lynne Viera, president and CEO of Rival Marketing.

 

No SXSW conference is without free food and sampling, and this year was no different. Some of the brands displaying innovation and creativity include Chevrolet, Nikon, Miller Lite, Monster Energy, and Doritos. Doritos JACKED, the newest tortilla chips from Doritos, were being sampled at a Doritos sponsored concert that also featured a chance to win special prizes. Doritos also displayed a nearly six-story tall pop-up vending machine with giant oversized quarters, to help promote the new extra large chips flavored as Smoky Chipotle BBQ or Enchilada Supreme. Doritos also recently launched a Doritos branded taco shell which is being served at Taco Bell. For additional commentary on food brand promotions at SXSW, check out the post from Dom Celentano, The Foodpreneur, on About.com.

 

SXSW also launched its first Tex-Mex Taco Table that featured participating restaurants Taco Deli, Habanero Mexican Café, and Matt's Famous El Rancho. What better place than Austin, Texas to promote foods and restaurants with Hispanic flavor profiles and influences?  This year, FedEx delivered food and free coffee from their food truck, along with providing a power up from their human chargers (see photo). Even world champion eater Kobayashi showed up to scarf what we think was a record number of grilled cheese sandwiches. The Today Show also had a food truck, as many brands find it is easier to get the attention of attendees outside the convention by offering free food or other services.

 

(Fedex Human Chargers)

(Today Show food truck)

Beer company Miller Lite gave its consumers a chance to enter the “SXSW 2012 Instant Win Game” for a $200 gift card or more.  Attendees can also "Tweet a Beer" to someone, buying a Miller via PayPal which is redeemable at some bars. They also sponsored giveaways and downloads on Pandora, Spotify, and other music apps.   Another beverage brand, Monster Energy, offered free breakfast and morning beverages during its events.

On the non-food front, Chevrolet developed an innovative promotion by providing taxi cab rides to Austin, Texas venues. Dubbed “Catch a Chevy,” the shuttle service showed off a full line of cars including Cruze sedans, Volts, Camaros, Corvettes and Mailbu Ecos featuring their updated OnStar service.  People test drove the vehicles from the convention center or hailed a car to take them to their next destination. 

Nikon put its new Nikon D4 and D-800 HD SLR cameras in the hands of fans.  SXSW attendees sampled the devices by snapping pictures of featured musicians.

The annual SXSW event began in 1987 in Austin, Texas, at the Austin Convention Center, and has become one of the best chances brands have to get in front of a core audience of influencers and trendsetters.

 

If you would like help planning your next launch, contact us at launch@schneiderpr.com or on Twitter @SchneiderPR.

 

Axe Introduces New Fragrance for Women

Axe, the body spray and grooming brand by Unilever, famous for its ads that turn average young men into heroic “girl-magnets,” recently launched the newest addition to its line of body sprays: Anarchy, a scent marketed towards men and women.

The campaign, by Bartle Bogle Hegarty, focuses on the idea of chaos and commotion, using dramatic online and print advertisements to stir up attention. The online promotion kicked-off with a teaser commercial, also seen in movie theaters, which featured the "Anarchy" concept without revealing the new product for women.

Social media, specifically the Axe Facebook page, played a key role in unleashing the “anarchist” scent. Up until the launch, Facebook users were greeted with a countdown to the fragrance release using the text “Anarchy is coming.” Free samples were distributed before the product hit stores for Facebook users who answered all of the questions correctly on an Axe quiz.

Axe also launched an original graphic novel in partnership with Aspen Comics, appropriately titled “Anarchy,” via YouTube and Facebook.  The graphic novel, “Anarchy Girl,.” Was created with fan feedback in real time, with Axe consumers voting on the comic’s plotline, characters and other aspects online through Axe’s social media channels. Some lucky fans also had comic versions of themselves featured in the novel after “liking” specific Axe Facebook posts or contributing their ideas.

To elaborate on their “Are you ready for unexpected attraction at every turn?” marketing campaign, Axe produced their usual suggestive commercial: a female police officer chasing a male robber through the city, only to meet with an incredible force of attraction at the end of the ad.

 A limited edition release, the question is will the body spray make women forgo their normal stand-by and make Axe Anarchy body spray their new choice? Barret Roberts, Senior Brand Manager at Axe, told the New York Times, “We’ve been hearing for some time that females have been asking for and looking for their very own scent of Axe.”

 At SA, we believe this is not anarchy, just smart marketing.

 

10 Consumer Behavior Trends from the Most Memorable New Product Launch Survey

Check out our video highlighting 10 Consumer Behavior Trends from the Most Memorable New Product Launch Survey.

A New Paradigm—No Longer B2B or B2C, But B2E

                “The omnipresence of the Internet in everyday life has been a prime game changing phenomenon for new product launches, and has created a new paradigm for marketers—the arrival of business-to-everyone, or B2E. In the United States, 74.7 percent of the population has Internet access; that’s over 304 million people. Overall, the Internet is the medium with which users spend the most time (32.7 hours/week), according to IT market intelligence giant International Data Corporation (IDC). This is equivalent to almost half of the total time spent each week using all media (70.6 hours), almost twice the time spent watching television (16.4 hours), and eight times more than reading newspapers and magazines (3.9 hours). 

            "When literally anyone around the world can visit your Web site, you are no longer aiming your messages at only your carefully targeted business to-business (B2B) or business-to-consumer (B2C) customers. Instead, you are talking to everyone—B2E. This may have broader implications for those in the B2B market since B2C companies are more accustomed to thinking of virtually anyone as a potential customer. In the more tightly controlled B2B arena—particularly in the business service sector— companies usually talk to a carefully selected group of target customers and prospects. Now anyone, including your competition, can visit your Web site and see your products, pricing, and case studies, and learn how you are positioning your wares. No one cares whether you characterize your product, service or company as B2C or B2B; all they want is information available 24/7 brought to them by Google, Yahoo, Bing or other search engines that provide rapid search access.”
 
Read more about the emergence of B2E on page 10 of The NEW Launch Plan: 152 Tips, Tactics and Trends from the Most Memorable New Products. If you would like help planning your next launch, contact us at launch@schneiderpr.com or on Twitter @SchneiderPR

Zinio offers digital versions of your favorite magazines

Today’s generation is driven by instant gratification. Transitioning magazines into the growing digital world provides customers with an efficient way to read what they want, when they want. Thanks to Zinio, consumers will now be able to read the latest issues of BusinessWeek or Cosmopolitan from their laptops and iPhone’s for a fraction of newsstand prices before the magazines even appear on newsstands.

Digital Publishing Company Zinio is the forerunner of online magazine subscription services. The San Francisco based company is targeting the growing number of consumers who are getting their news and information online and on-the-go. By creating digital editions of over one hundred popular magazines, Zinio is also appealing to a younger generation called “screen-agers” who prefer to download their information and read it on the Web.

"We aren't trying to erode print systems, but give publishers another way to redistribute their content," says Richard Maggiotto, CEO of Zinio. "It gives readers what they want in media formats they are increasingly using, such as iPhone, iPod, PCs," he says.

Zinio is also partnering with Barnes and Noble to sell digital magazines and books on the store’s Web site, along with offering free “digital classics” such as Moby Dick and Great Expectations.

Zinio’s paperless magazines even support popular environmental efforts to “go green.”

“We're saving publishers’ money and the forests trees,” Maggiotto says. “It can’t get much better than that.”

Will you, too make the shift to online reading as more and more everyday tools become accessible online?